What should be considered when explaining the system of care to consumers?

Using clear, non-jargon language when explaining the system of care to consumers is crucial because it ensures that individuals receiving care can fully understand the information being presented to them. Many consumers may not be familiar with technical terms or clinical jargon that professionals often use, which can create confusion and hinder effective communication. By using simple, straightforward language, the explanation becomes more accessible, enabling consumers to better grasp the concepts, services, and processes involved in their care. This approach fosters a more collaborative environment where consumers feel empowered to engage actively in their treatment and decision-making.

In contrast, using technical jargon would alienate consumers who are not familiar with such terms, which could lead to misunderstandings about their care. Providing extensive written documentation might overwhelm or confuse consumers rather than aid in their understanding. Involving only medical professionals in explanations may limit perspectives and fail to incorporate valuable insights from a broader range of support staff and peer navigators who can also help clarify and contextualize the information.